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Returns & Refunds Policy
Brand It Essex Ltd is a business-to-business (B2B) supplier of branded workwear, uniforms, and printed items. As such, our returns and refunds policy differs from typical consumer policies and aligns with UK B2B trading regulations. When purchasing you agree to our terms and automatically confirm you are purchasing on behalf of a business or sole trader.
Customised Products
We do not accept returns or offer refunds for any items that have been:
- Embroidered, printed, or branded in any way
- Produced to client specifications (e.g. size, colour, artwork, layout)
- Ordered in specifically for a customer’s unique requirements
Once a client has approved the order and artwork, the goods are considered final and non-returnable unless faulty or incorrectly supplied.
We are not held responsible for the client not checking artwork before approval and their being an error.
3. Sample & Un Branded Garments
We do accept returns for the following under specific conditions:
- Must be returned within 7 working days of delivery
- Subject to a 30% restocking fee
- Must be returned in original condition, unworn and unwashed
- Must be returned in the original packaging, with all labels attached
We reserve the right to refuse returns for items returned outside the specified window or not in resalable condition.
4. Faulty or Incorrect Goods
If any item is found to be faulty or supplied incorrectly:
- Claims must be made in writing to sales@branditessex.com within 24 hours of delivery - We do not accept claims made via, SMS / WhatsApp or Social Platforms
- Brand It Essex Ltd reserves the right to repair or replace faulty items before offering a refund
- A refund will only be considered if repair/replacement is not possible or declined by Brand It Essex Ltd
5. Sizing & Colour Variation
- Colours shown on digital proofs or websites may vary from the final physical product
- For accurate sizing, clients are advised to use our size guides or visit our showroom
- Measuring guides can be requested and sent over
- In cases where an item does not fit, it must be measured and compared to the manufacturer’s sizing chart
- If it matches the specifications, a return or refund will not be offered
- If there is a manufacturer defect, we will arrange a correction or replacement
6. Additional Notes
- We allow a 3cm tolerance in the positioning of print or embroidery
- All artwork proofs must be approved by the client prior to production
- Once artwork is approved, we are not responsible for dissatisfaction unless a production fault has occurred
7. Return Address & Instructions
To arrange a return, please contact us via sales@branditessex.com before sending any items back. Returns sent without prior notice or outside the return window may be refused.
Return shipping cost is responsibility of the customer, unless the items are incorrect.
Original Shipping charge will not be refunded.
8. Delivery Issues
If your order has not arrived or appears to be missing items:
- Notify us in writing within 24 hours of receiving the goods
- We are not liable for courier delays, but will support you in resolving issues quickly
9. Governing Terms
This Returns & Refunds Policy is governed by our general Terms and Conditions of Sale, which must be read in conjunction with this policy and inline with B2B terms.
