FAQs

We accept all major debit and credit cards, including Visa, Mastercard, and American Express. You can also pay using Apple Pay or Google Pay.

We also offer Bank Transfer and IwocaPay, giving you the option to spread the cost over manageable instalments – ideal for larger or repeat orders.

Need a formal quote or invoice? Just get in touch and we’ll get it sorted.

As most of our items are custom-branded to order, we’re unable to accept returns or offer refunds unless there’s a genuine fault with the product.

If you receive an item that’s damaged or incorrect, please contact us within 24 hours of delivery with photos and your order reference. We’ll assess the issue and arrange a replacement or solution as quickly as possible.

For plain stock or non-branded items, returns may be accepted at our discretion, but must be requested within 7 days of receipt.

We offer a 4-hour cooling-off period from the time your order is placed. During this window, you can make changes or cancel your order without charge.

After this period, your order may already be in production – especially for custom-branded items – and changes may not be possible. If you need to make an adjustment, please contact us as soon as possible and we’ll do our best to help.

Yes – we always send a digital proof for approval before putting any branded items into production. This includes layout, logo placement, and thread or print colours.

We won’t proceed until you’ve signed off on the artwork, ensuring you're 100% happy with the design before we begin.

Absolutely. Our Essex showroom is open by appointment, giving you the chance to see, feel, and try on garments before committing to an order. It’s the best way to explore our premium ranges, check sizing, and get expert advice in person.

To book your visit, just get in touch – we’d love to show you around.
If you are unable to get to our showroom you can order blank products online.

Yes – select products do come with warranty coverage. Our Stormtech garments are backed by a 5-year performance warranty against defects in materials and workmanship.

Some of our other premium brands may also offer replacements in the event of a proven manufacturing fault. If you believe your item is faulty, please contact us with photos and order details so we can assist you further.

At the moment, we only ship within the UK. However, if you’re based overseas and interested in our products or services, feel free to get in touch. Depending on the order and location, we may be able to arrange a custom solution.

Once your order has been dispatched, you’ll receive an email with your tracking number and courier details. Most orders are shipped via APC Overnight, who will send updates directly via SMS and/or email. You can use the tracking link to follow your delivery in real time.

If you haven’t received your tracking email, please check your junk folder first – then get in touch with us and we’ll be happy to help.