Orders

Is there a minimum order?

No, there's no minimum order. Whether it's one polo for yourself or a full kit for a team of 25, every order gets the same premium garments, the same care and a visual proof before production.

How do I get a quote?

You can order online, or get in touch for a quote by calling 07822 000801 or emailing sales@branditessex.com. 

Send us your logo and we'll send a digital proof for you to approve before anything is made.

What is the Premium Workwear Bundle?

It's our best-selling bundle, a complete set of premium branded workwear for your team with your logo applied, all in one simple order. Take a look at the bundle page for the current contents and pricing.

Products

Which brands do you stock?

We specialise in premium workwear brands, including Nimbus, Tee Jays, Stormtech and Cutter & Buck. Every garment is hand-picked for quality, comfort and fit, because your team should look as good as the work they do.

Should I choose embroidery or print?

Embroidery gives a premium, hard-wearing finish and suits polos, jackets, fleeces, hoodies and beanies. Print is better for larger or more colourful designs and lighter garments like t-shirts. We'll recommend the best option for your logo and garment, and you'll see a proof first.

Placing Orders

What payment methods do you accept?

We accept all major debit and credit cards, including Visa, Mastercard, and American Express. You can also pay using Apple Pay or Google Pay.

We also offer Bank Transfer and IwocaPay, giving you the option to spread the cost over manageable instalments – ideal for larger or repeat orders.

Need a formal quote or invoice? Just get in touch and we’ll get it sorted.

What is your return policy?

As most of our items are custom-branded to order, we’re unable to accept returns or offer refunds unless there’s a genuine fault with the product.

If you receive an item that’s damaged or incorrect, please contact us within 24 hours of delivery with photos and your order reference. We’ll assess the issue and arrange a replacement or solution as quickly as possible.

For plain stock or non-branded items, returns may be accepted at our discretion, but must be requested within 7 days of receipt.

Can I change or cancel my order?

We offer a 4-hour cooling-off period from the time your order is placed. During this window, you can make changes or cancel your order without charge.

After this period, your order may already be in production – especially for custom-branded items – and changes may not be possible. If you need to make an adjustment, please contact us as soon as possible and we’ll do our best to help.

Will I see a proof before my order is made?

Yes – we always send a digital proof for approval before putting any branded items into production. This includes layout, logo placement, and thread or print colours.

We won’t proceed until you’ve signed off on the artwork, ensuring you're 100% happy with the design before we begin.

Products

Can I see the products before ordering?

Absolutely. Our Essex showroom is open by appointment, giving you the chance to see, feel, and try on garments before committing to an order. It’s the best way to explore our premium ranges, check sizing, and get expert advice in person.

To book your visit, just get in touch – we’d love to show you around.
If you are unable to get to our showroom you can order blank products online.

Do you offer warranties on your products?

Yes – select products do come with warranty coverage. Our Stormtech garments are backed by a 5-year performance warranty against defects in materials and workmanship.

Some of our other premium brands may also offer replacements in the event of a proven manufacturing fault. If you believe your item is faulty, please contact us with photos and order details so we can assist you further.

Shipping

Do you ship internationally?

At the moment, we only ship within the UK. However, if you’re based overseas and interested in our products or services, feel free to get in touch. Depending on the order and location, we may be able to arrange a custom solution.

How can I track my order?

Once your order has been dispatched, you’ll receive an email with your tracking number and courier details. Most orders are shipped via APC Overnight, who will send updates directly via SMS and/or email. You can use the tracking link to follow your delivery in real time.

If you haven’t received your tracking email, please check your junk folder first – then get in touch with us and we’ll be happy to help.

How long will my branded order take?

Branded items are made to order, with a standard turnaround of 15 working days from when you approve your proof. Working to a tight deadline? Get in touch before you order and we'll do our best to help where we can.

Where are you based and which areas do you cover?

We're a family-run business, formed in 2019, with a showroom at 4 Arlington Square, South Woodham Ferrers, Chelmsford, Essex CM3 7BF. We supply businesses across Chelmsford and the whole of Essex, including Basildon, Brentwood, Colchester, Southend-on-Sea, Maldon, Braintree and Harlow, and we deliver anywhere on the UK mainland.


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